Resources

To get the most out of TriniCo, the following strategies and features can be leveraged:

1. Multi-channel support: TriniCo provides tools to help customers consistently and accurately across both traditional and digital communication channels. This includes email management, call management, live chat, chatbots, and campaign management, creating a complete customer view.
   
   
2. Email management: TriniCo’s Email Response Management module ensures that emails are automatically routed to the right department, response times are monitored, and customer communication is consistent and error-free. This prevents emails from being lost or unanswered.
   
   
3. Call management: Optimize customer contact via the phone with direct access to customer data, knowledge bases, and integration with providers such as Microsoft Teams. This makes work more efficient and effective, which reduces the cost of customer contact.
   
   
4. Knowledge base: TriniCo’s central knowledge base provides consistent answers to frequently asked questions. This helps employees to provide the right answers and to structure and make communication with customers error-free.
   
   
5. Integration and flexibility: TriniCo offers a modular suite that can be adapted to the needs of the company. This means that functionalities can be expanded and adapted as the company grows and changes.

User adoption is the process of end users learning and effectively using new technologies in their daily work and is crucial when implementing new software within an organization. Reaching the employee is central to this.

The goal is to ensure that users fully embrace the technology, make the most of it and can perform their tasks better, more efficiently and more safely. It goes beyond just providing them with an explanation and creating a step-by-step plan. Employees must be intrinsically motivated and build trust.

Successful user adoption ensures that the investment in the software and new technology is fully utilized. This increases productivity, improves efficiency and can lead to higher employee satisfaction. It also helps achieve business objectives by ensuring that everyone uses the same tools effectively.

User adoption can be promoted by implementing several strategies:

1. Training and support: Provide extensive training and ongoing support to familiarize users with the new technology.
   
   
2. Communication: Communicate clearly and regularly about the benefits and use of the new software.
3. Involvement: Involve users from the beginning of the implementation process to integrate their feedback and ideas.
   
   
4. Usability: Make the software as easy to use as possible to facilitate adoption.
   
   
5. Positive experience: Ensure a positive user experience by making the process simple and intuitive.

These measures help to increase the acceptance and effective use of new technologies within an organization.

Yes, we offer comprehensive training and support for new users to ensure you get the most out of our software. This includes our specially developed e-learning modules. Additionally, we offer:

1. Personal Training: Customized training sessions for your team, tailored to the specific needs of your organization.
2. Support Documentation: Extensive manuals and FAQs that you can consult at any time.
3. 24/7 Customer Service: Access to our customer service via email, phone, or chat for all your questions and issues.

With these resources, we ensure that your team is well-prepared and can maximize the benefits of TriniCo.

TriniCo offers similar features as customer contact software but distinguishes itself with its user-friendly interface, flexible integration options, and competitive pricing.

The system is modular and fully customizable, making it perfectly suited to the specific workflows of your organization and seamlessly integrable with existing systems. Additionally, all data is stored in Dutch data centers, ensuring high security and compliance with local regulations. Harbers Solutions, the developer of TriniCo, holds ISO certifications, meaning all data is stored securely and with high security standards. Since the software is developed in-house, adjustments can be made quickly and efficiently.

With over 25 years of experience in customer contact solutions and CRM, TriniCo offers a unique and reliable choice for customer contact software.