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AI & Automation

Find all your answers to questions about AI & Automation here

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What is AI?

AI, or Artificial Intelligence, is technology that enables machines to perform tasks that normally...

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What is AI in customer contact?

AI in customer contact refers to the use of artificial intelligence to make interactions between companies and customers smarter...

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What is a chatbot?

A chatbot is a digital assistant that automatically answers customer questions via chat. It makes...

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What is workflow automation?

Workflow automation is the process of automatically performing repetitive tasks and steps within a business process...

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What is a virtual assistant?

A virtual assistant is a digital tool or software that automates tasks and processes, often using...