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What is workflow automation?

Workflow automation is the process of using software to automatically perform repetitive tasks and steps within a business process. Instead of performing actions manually, automation ensures that tasks are carried out according to predefined rules and triggers.

The main advantage of workflow automation is efficiency and error reduction. By automating processes, organizations save time, reduce human error, and increase productivity. Examples include automatically forwarding customer questions to the right department, generating reports, or approving documents without the intervention of multiple people.

Want to know more about TriniCo?

At Trinico, we help companies automate workflows intelligently, making your customer contact and internal processes faster, more reliable, and scalable.

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