Customer Contact & Omnichannel
Find all your answers to questions about customer contact & omnichannel here
Find all your answers to questions about customer contact & omnichannel here
Omnichannel customer contact is a strategy in which all communication channels such as...
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A customer contact platform is a central solution that enables companies to manage all forms of communication with customers...
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A contact center is a central department or solution within an organization where all customer interactions are handled...
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A help desk is a central service within an organization that supports customers or employees with questions and problems. It...
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Software is a collective term for programs and applications that give instructions to computers and other digital...
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A ticket is a digital record of a customer query, problem, or request within a service or help desk process. It forms...
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A ticketing system is a software solution that helps to handle customer questions, incidents, or requests in a structured manner...
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A chatbot is a digital assistant that automatically answers customer questions via chat. It makes...
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Live chat is a communication tool that allows customers to contact an organization directly in real time via a...
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VoIP telephony stands for Voice over Internet Protocol and is a technology that enables voice traffic to be transmitted via the internet...
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WhatsApp Business is a special version of WhatsApp developed for businesses to easily and professionally...
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Integration with WhatsApp Business means that companies can add WhatsApp to their...
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Microsoft Teams is a collaboration platform that combines chat, video calling, file sharing, and...
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Microsoft Teams integration means that your customer contact platform or...
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Customer Search is a feature within customer contact systems that allows employees to quickly and easily...
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Case management is a method for handling complex customer questions, complaints, or requests in a structured manner...
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An agent desktop is an integrated workspace for contact center employees. It brings together all the necessary...
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Email management is the process of efficiently organizing, processing, and...
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Customer satisfaction is a measure that indicates how satisfied customers are with...
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A customer contact agent is an employee or virtual assistant who is responsible for handling...
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CTI stands for Computer Telephony Integration and is a technology that integrates telephony and computer systems..
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A portal is a digital gateway where users can access various information, services, and...
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A customer contact form is an online form that allows visitors to easily contact a...
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An administrator is a person or role responsible for managing and maintaining systems, applications...
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A knowledge base is a central online environment containing information, manuals, frequently asked questions, and...
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A queue is a system in which incoming customer requests, such as phone calls, chats, or...
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TeamViewer is a handy tool that allows you to remotely access computers and devices. It...
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