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At Trinico, we help organizations not only register tickets, but also manage them intelligently. This ensures that every request remains transparent and improves the customer experience.
A ticket is a digital record of a customer question, problem, or request within a service or help desk process. It forms a unique file in which all relevant information is recorded, such as the date, type of question, status, and assigned employee.
Tickets provide structure and clarity in handling customer interactions. They make it possible to set priorities, track progress, and generate reports. This prevents reports from getting lost and increases the efficiency of the support team.
At Trinico, we help organizations not only register tickets, but also manage them intelligently. This ensures that every request remains transparent and improves the customer experience.
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