What is a ticketing system?

A ticketing system is a software solution that helps to manage customer questions, incidents, or requests in a structured way. Each report is converted into a “ticket” with a unique number, making it easy to track and handle. This prevents questions from getting lost and provides clarity in the work process.

With a ticketing system, organizations can set priorities, assign tasks, and monitor progress. It often offers features such as automatic notifications, status updates, and reports, enabling teams to work more efficiently and customers to be helped more quickly.