To main content

What is Customer Satisfaction?

Customer satisfaction is a measure of how satisfied customers are with an organization's products, services, and customer service. It is an important indicator of loyalty and success, because satisfied customers are more likely to return and make positive recommendations.

Customer satisfaction is often measured through surveys, feedback forms, or scores such as CSAT (Customer Satisfaction Score). By analyzing this data, companies can identify areas for improvement and optimize their processes. High customer satisfaction contributes to a strong reputation and sustainable growth.

Want to know more about TriniCo?

At Trinico, we help organizations gain insight into and increase customer satisfaction. This allows you to ensure a better customer experience and long-term relationships.

Harbersgroep Fotografie Juli2025 Small 21 Edit

Other topics

Harbersgroep Fotografie Juli2025 8 Edit

What is an agent?

A customer contact agent is an employee or virtual assistant who...

Read more
Harbersgroep Fotografie Juli2025 Small 33 Edit

What is CTI?

CTI stands for Computer Telephony Integration and is a technology...

Read more
Harbersgroep Fotografie Juli2025 Small 36 Edit

What is a portal?

A portal is a digital gateway where users can access multiple applications and services in a single environment.

Read more