Agent Experience
Case management within TriniCo supports the process of systematically managing and resolving customer queries and issues. It involves recording, tracking and managing all interactions and activities related to a specific customer case, from initial contact to final resolution. This ensures efficient handling of customer queries and provides consistency in the answers and solutions provided.
Manage inbound and outbound calls effectively within one application, with agent assignment and structured scripts.
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Use the modern, multilingual interface to save time and provide consistent, accurate customer support across all channels.
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Automatically route emails to the right department, monitor response times, and ensure consistent, error-free customer communications.
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