Messaging & Live Chat

Social media channels are an indispensable part of modern customer contact solutions. They offer customers the opportunity to contact the company in an informal and direct way via platforms that are used daily, such as Facebook, Instagram and X. Through these communication channels, agents can quickly respond to questions, complaints and feedback from customers. This ensures improved customer satisfaction and strengthens the customer relationship.

Social Media Monitoring tools help to analyze trends and sentiments, so that you can proactively respond to the needs and expectations of customers. Discover what people are saying about your organization on social media, spot trends and actively participate in discussions about important topics related to your organization, products and/or services. And all that in real time.