From Trinicom to TriniCo

Over 25 Years of Customer Contact Expertise

TriniCo has a rich history dating back to 1999. What started as Trinicom has grown into a leading customer contact solution for organisations looking to optimise their customer service, support and communication processes.

From the very beginning, one goal has remained central: helping organisations serve their customers faster, more efficiently and more effectively. Thanks to a strong focus on innovation and ease of use, the platform has built a solid reputation within the customer contact industry.

An International Journey

Over the past 25 years, the software has gone through several stages of development. Following its original Dutch roots, the solution became part of first a British and later an American organisation.

During this period, the software was also known under the names Kana and Express. Despite these international developments, its core purpose remained unchanged: providing powerful software that helps organisations deliver professional customer service and support.

From Trinicom to TriniCo

In 2023, the software returned to Dutch ownership, marking the beginning of a new chapter under a new name: TriniCo.

The name TriniCo is derived from Trinicom and reflects the three key principles of effective customer communication: Customer, Channel and Content. These three pillars remain at the heart of the platform and continue to shape our vision of customer engagement.

The transition to TriniCo represents more than a new name. It reflects our ambition to keep evolving and to provide organisations with modern, user-friendly and future-ready customer contact solutions.

Innovation with Dutch Roots

Today, TriniCo is developed by Harbers Group. Its return to Dutch ownership marks a new phase in which innovation, usability and customer focus take centre stage.

Built on more than 25 years of experience, TriniCo continues to invest in new features, smart integrations and innovative solutions. Every day, we help organisations make customer interactions more efficient, more personal and more successful.